Policies

In some instances, our photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated.

Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers and/or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you’ve selected, we will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal value or higher value.

If any design elements are of major importance to your order, please include them in the florist instructions at checkout or contact us to ensure availability.

If you are in our local area you will be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge. 

On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director. There are no additional charges for this. 

We also guarantee delivery by 5pm to all businesses. If you are delivering to a business and need your product to be delivered earlier than 5pm, there are earlier time deliveries available for an additional fee. 

If the recipient is not at their home when a delivery is attempted, our first step is to contact the recipient to coordinate the delivery with them. If they do not answer or do not authorize us to leave the flowers at the doorstep, we will give you (the customer) a call to discuss next steps.

If there is not authorization to leave at doorstep or no safe place to leave the flowers, we will bring the arrangement back to our location and re-attempt the delivery per the recipient's instructions, or have it available for the recipient or the customer to pick-up from our store.

We accept returns only for items that arrive defective or damaged. We also offer exchanges — please contact us within 24 hours of delivery to arrange a return or exchange.

Refunds are processed immediately. Please allow 5–10 business days for the refund to appear on your statement.